Privacy & Cookie Policy

Keeping your information strictly secure.

We only use your information or data to improve your experience. We ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.

Protecting Your Privacy

At Contrado Imaging Limited (referred to as CONTRADO the owner of the sites and activities), we are committed to protecting the privacy and security of our customers and site visitors. The CONTRADO team members understand how important privacy is. If you have any questions about how we Protect Your Privacy, contact us at dataprotection[at]contrado.com

For all our services, the data controller, the company that’s responsible for your privacy, is Contrado Imaging Limited.

How we use your information

We use your information in a few ways. What we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details	Why?
Deliver your purchases to you	We’ve got to do this to perform our contract with you.
Send you service messages by text, e-mail, such as order updates	We do this to perform our contract with you (so you can tell when your order is coming).
Sending you information by email, SMS, or post, about our new products and services	To keep you up to date. We only send this with your permission and you can opt out any time.
Fraud prevention and detection	To prevent and detect fraud against either you or CONTRADO – unfortunate but essential.
Showing you CONTRADO adverts as your browse the web	So you can see our latest products and deals.
Finding out what you, and other customers, like	To ensure we are giving you what you want, and to stay ahead of the competition.

Your payment information

This means your card’s security/CVV code. We don’t keep them, and we are PCI compliant through responsible banking partners.

How we use your payment information	Why?
Take payment, and give refunds	We’ve got to do this to perform our contract with you.
Fraud prevention and detection	To prevent and detect fraud against either you or CONTRADO – unfortunate but essential.

Your contact history with us

What you’ve said to us, for example, over the phone, on chat, or on social media.

How we use your contact history	Why?
Provide customer service and support	We’ve got to do this to perform our contract with you, to provide our best service.
Train our staff	So that when you contact us, you get the best possible customer service.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items	Why?
Selling you things	We’ve got to do this to perform our contract with you.
Provide customer service and support, and handle returns	We’ve got to do this to perform our contract with you.
Finding out what you, and other customers, like	To ensure we are giving you what you want, and to stay ahead of the competition.

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website	Why?
Improve our website and set default options for you (such as language and currency)	To give you the best possible shopping experience.
Protect our website	To prevent and detect fraud against either you or CONTRADO – unfortunate but essential and to meet our legal obligations about looking after your data.

Information from accounts you link to us

What we do if you link your Twitter, Instagram, Facebook or social accounts to us.

How we use information from accounts you link to us	Why?
To enable you to upload files, log into our website simply and easily without having to create a specific account	To make it easier for you to use CONTRADO sites and purchase those items you want.
To provide product recommendations	So you can quickly spot relevant things.

Your responses to surveys, competitions, and promotions

How we use your responses to surveys, competitions, and promotions	Why?
Run the survey, competition or promotion	We’ve got to do this to perform our contract with you.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from Contrado, and you are unlikely to receive our optimal overall customer experience.

We also anonymize and aggregate analytical information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.

Sharing your information

We do not, and will not, sell any of your personal data to any third party. We value and maintain your trust. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies in the CONTRADO group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners, customer service web host and website hosts, who help us run our business
Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud
Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
We may provide third parties with aggregated but anonymized information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you contact us via e-mail or via a contact form on our website, by fax or by telephone, the data you have provided (eg your e-mail address, name and phone number and possibly other data) will be saved with our customer service web host for a period of 90 days to be able to answer your questions or to process your requests. Our customer service web host is not able to use or monetize your data at any point.
We are working closely with all companies and service providers to ensure that our privacy policy and your data are protected at all times.

Marketing Messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. Please note that email marketing to existing customers is carried out using soft-opt in, rather than consent.

How to stop marketing messages from CONTRADO

You can stop receiving marketing messages from us at any time.

You can do this:

Through your account settings
By clicking on the ‘unsubscribe’ link in any email
By contacting our Customer Care team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as CONTRADO comprises a system of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at CONTRADO, for example, new designers).

How to stop marketing messages from CONTRADO Marketplace

Marketplace has a separate system for marketing preferences to our main CONTRADO website. All CONTRADO members have the option to receive marketing communications from Marketplace and/or selected third parties.

If you’re a seller, you will automatically receive a Marketplace newsletter, with content tailored to your store.

If you decide you no longer want Marketplace marketing communications, you can opt out by visiting My Details in the CONTRADO Marketplace website or you can click on the ‘unsubscribe’ link in any Marketplace email.

Seeing ads for CONTRADO online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target CONTRADO banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of CONTRADO (for example, your CONTRADO search history, and the content you read on CONTRADO) or on CONTRADO banners or ads you have previously clicked on.

Keeping your information

We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (like this page).
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.
The right to request that we transfer or port elements of your data either to you or another service provider.
The right to complain to your data protection regulator.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the CONTRADO website or other CONTRADO services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use CONTRADO.

CONTRADO cookies

We use cookies on our website.

Cookie	Description
ASP.NET_SessionId	ASP session cookie. We use Microsoft's ASP .NET technology to develop our website and this cookie is part of it. You can find more information about it on Microsoft's website: Visit the Microsoft website
cuplphotos	This cookie remembers if you visited our site previously and remembers your uploaded photo gallery.
customer.visit	This cookie remembers your previous visit. Expires 2 months from last visit.
designInfo, optInfo	If you haven't used our website before or for a certain time we will show you useful information to help you design your personalized product. Expires: 7 days
treeview	Preserves the state of site navigation.

3rd party cookies used on this website

Apart from our cookies we also use 3rd party cookies from other websites such as social networks and web analytics & reporting. You can find information on what and how we use 3rd party cookies below:

Cookie	Description
_utma, _utmb, _utmc, _utmz	Google Analytics cookies used to collect anonymous information about our visitors. We use it to improve your shopping experience and develop our products and services.
datr, lu, s, act, p, c_user, csm, xs, presence, sub	www.facebook.com cookies used to connect our services with your Facebook account at your permission.
NID, PREF, HSID, SSID, APISID, SAPISID, ULS, SID, BEAT, ULS	plusone.google.com cookies used by Google Plus social network
guest_id, k, _twitter_sess	platform.twitter.com cookies used by Twitter website.
_pinterest_sess	pinterest.com cookie used by Pinterest website.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact our privacy team by dropping us a line at dataprotection[at]contrado.com or else through Customer Care via the CONTRADO website. Or if you’d like to, you can write to us at:

Contrado Imaging Limited
Unit 7 Space Business Park
Abbey Road, Park Royal
London NW10 7SU
UK

V.100000004 13/Jan/2022

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